It takes a modern approach in support to provide a high standard of IT service quality in a continuously evolving technology landscape. Many organisations have gaps in their ability to design, build, support or operate the many technologies within their Modern Workplace environment.Expert believes in Augmenting client IT teams, not replacing them. We believe that sharing information is the most effective way to encourage organisations to embrace the adoption of new technologies, processes and functions.
User experience is the cornerstone of our strong technology management where we use continuous improvement and sensible automation to maintain high satisfaction, while driving operational costs down
Our augmentation approach is an evolution of traditional managed services adapted to provide an outcome focused service through a modular and simple methodology.
Service Augmentation
The ability to call on skilled specialists when and how you need it to resolve, advise or implement technology is our augmentation service core function. The how, when, frequency, location and process are all tailored to the individual business. Some critical technologies need regular maintenance others change so infrequently or have redundancy that hi costs specialists are not needed to be on call. Our support options are designed to give flexibility in function as a balance of cost and business outcomes through a modular model that allows multiple technologies to be supported in the most economic but effective manner.