Our telecom engineers and technicians provide product-based operations and support services for telecom companies across the Virginia — helping them maximize end-user value and experience — while our account management team helps our clients to maximize profit, improve customer service, and ensure the quality of their services.
We manage customer interaction worldwide: voice customer interconnection lifecycle, fixed services design, validating service fulfillment and configuring the service setup of the network.
Telecommunication Service Management also includes provisioning and testing activities, like:
- Roaming Hub provisioning and full cycle of new roaming relations establishment between mobile operators.
- Voice and VoIP services provisioning activities (activating, changing, testing, and troubleshooting of new voice and VoIP services).
- SDH interconnections setup and tests.
TMC runs a 24/7 monitoring center facility specialized on Telecom enterprises and provides constant proactive monitoring of international carrier network platforms and services:
- Voice switching VoIP and TDM.
- SS7 Network.
- International data roaming.
- SMS/MMS traffic.
We assure operative identification and localization of any kind of technical problems on IP/Core network and clear all faults as quickly as possible, giving priority to service affecting faults.